Contact
Contact Information
We're Here to Help
If you have questions about your order, shipping, returns, subscriptions, products, or anything else related to Herslf, our support team is here to help.
Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.
Order Support
For questions regarding an existing order, please include your full name, order number, and a brief description of the issue.
If your request concerns a damaged, defective, incorrect, or missing product, we may also ask you to provide photos of the product, packaging, or shipping materials so we can review the issue.
Shipping Questions
Once your order has shipped, tracking information will be sent using the contact information provided at checkout.
If your shipment appears delayed or tracking has not updated for an extended period, contact us with your order number and we will review the available shipping information.
Returns & Refunds
Refund requests and other order-resolution requests are reviewed in accordance with our Refund Policy.
Contacting customer support does not automatically guarantee a refund, replacement, credit, or other resolution. Eligibility is determined based on the circumstances of the request and the applicable Herslf policies.
Subscriptions
If you need assistance with a subscription, recurring order, billing question, cancellation, or account issue, contact us using the email address above or manage your subscription through your customer account when available.
Response Times
We aim to respond to customer support inquiries as quickly as possible. Response times may be longer during weekends, holidays, product launches, promotions, or periods of unusually high order volume.
Sending multiple messages regarding the same issue may delay our ability to respond, so we recommend keeping replies within the same email thread whenever possible.
Business & General Inquiries
For partnerships, business inquiries, media requests, or other general questions, please contact us at the same support email and include the nature of your inquiry in the subject line.